SHIPPING & REFUND POLICY

Delivery Policy
Any delivery notes or waybill or invoice (copy or original) signed by the Customer or a third party engaged to transport the goods and held by The Tech Domain shall be prima facie proof that delivery was made to the Customer and are in accordance with the quality and quantity reflected thereon.
All orders and variations to orders are subject to these terms and conditions. Only written orders and variations to orders will be accepted by The Tech Domain. This notwithstanding, The Tech Domain may, at its sole discretion, elect to accept and act upon telephonic orders and any variations to orders. The Tech Domain however reserves the right to refuse delivery or collection of any order until placed in possession of a written order form.
The Tech Domain shall be entitled to split the delivery of goods ordered in the quantities and on the dates, it decides with the prior consent of the Customer, which consent shall not be unreasonably withheld.
The Tech Domain shall be entitled to invoice and deliver each order separately.
The risk of damage to or destruction of goods is passed to the Customer on signature of the delivery receipt upon delivery to the Customer or the Customer’s nominated representative and the Customer undertakes to insure the goods fully until paid for in full.
The Tech Domain is hereby authorized to engage a third party on its behalf and on the terms deemed fit by Syntech to transport all goods purchased.
If the Customer chooses to engage in its own third party to transport the goods, the Customer indemnifies Syntech against any claims of whatsoever nature that may arise from such an agreement.
Delivery, installation, commencement and performance times that are given are merely estimates and are not binding on The Tech Domain. The Tech Domain warrants that it will use its best endeavours to meet such delivery times; time is not of the essence of this agreement unless expressly agreed upon in writing by The Tech Domain, The Tech Domain shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any incorrect or delayed delivery, tampering of installation, commencement or performance.
Invoices and deliveries will only be processed once payment has been cleared in The Tech Domain's account.
Deliveries will be scheduled in accordance with the weekly delivery schedule.
Exceptions:
Stock shortages may result in delays or part delivery of orders.
Public holidays or extraordinary events may result in a temporary adjustment of the delivery schedule

Orders for Delivery:
By default, parcels will be sent with the most cost-effective service, unless otherwise specified by the customer.
Orders with a value of R3,500 incl. VAT will be delivered with the most cost-effective service at no charge.
The customer may select a faster delivery service and will be charged for this accordingly.
Extra surcharges will be for the customer’s account (e.g. fuel, outlying area, and drive away surcharge fees).
Delivery charges for every service are quoted during the checkout process and will be added to the invoice where applicable.
Delivery times are estimated and not a guarantee of the delivery date.
The cost of delivery is based on your order size, weight, and delivery address.
Delivery charge varies with each transaction due to geographic location and your shipping destination.
Orders will not be shipped until the funds have cleared in our account.
Delivery times are influenced by receipt of payment, product availability, and the courier partner's time-to-deliver in your location.
Average time for delivery is normally around 4-8 working days and may be slightly longer in regional towns and cities and is subject to stock availability.
Some areas regarded as “No Go” areas may carry surcharges or require special arrangements.
We recommend having your products, goods delivered to an address where it is most likely to have someone available to check and sign for the delivery.
Please do NOT use a P.O. Box or Postnet Suite as your delivery address.
Please note, it is not always possible for the courier company to call you before delivering your products and goods.
Ensure the correct postal code is used when adding your shipping details.

​

​

Refund & Cancellation Policy
In the case of repairs undertaken by The Tech Domain, repair times given are merely estimates and are not binding on The Tech Domain; time is not of the essence of this agreement unless expressly agreed upon in writing by The Tech Domain. The Tech Domain shall not be liable for any loss or damage of whatsoever nature which the Customer may suffer as a result of any unforeseen costs and/or delayed repairs.
No returns will be accepted without an RMA number. Return Material Authorization (RMA) request form to be requested via email to support@thetechdomain.co.za prior to returning any items for any reason. 
This number must be used as a reference for all matters relating. Our technical department will issue you with an RMA number from the relevant supplier which authorizes you to return one item per every RMA number. A full fault description must be completed to enable technical department to test and verify fault.
All defective merchandise returned to The Tech Domain must be returned with all cables, power supplies, documentation etc.
The Tech Domain is not responsible for the cost of returning any products to The Tech Domain offices. For your protection, please insure the package and ship via a traceable method. The Tech Domain is not responsible for lost or damaged packages.
If any of the above conditions are not met, The Tech Domain reserves the right either to refuse the return, or to charge a restock fee of not less than 20%.
Acceptance of Products: The Tech Domain shall conduct incoming acceptance inspection as soon as possible on receipt of products.
Acceptance of Products: The Tech Domain shall conduct incoming acceptance inspection as soon as possible on receipt of Products.
– There is no warranty for uninterrupted or error-free operation. There is no warranty for loss of data. We recommend that you regularly back up the data stored on your Product to a separate storage product. There is no warranty for Products with removed or altered identification labels and/or serial numbers. Even accidental removal and re-attachment of the bar code sticker will void the warranty, as it will no longer be possible to verify exactly when that individual item was purchased. This clause shall not be used to imply that The Tech Domain shall be obliged to accept the return of any Products. The warranty is contingent upon the proper use in the application for which the Product was intended, and does not cover Products which have been modified in any manner, and /or has been subjected to physical damage, abuse, misuse, alteration, neglect, tampering, improper maintenance, or has been serviced, repaired, installed by unauthorized personnel.
– Data recovery is not covered under the warranty and is not part of the warranty process. The Tech Domain’s technical department offers a standard data recovery service. Prices for such services will be quoted on request.
– Products for Exchange or Credit: Product purchased directly from The Tech Domain may be returned for exchange, excluding any shipping charges, within 5 (five) days from the date of receiving the Product/s. All merchandise returned to The Tech Domain must be shipped in the original sealed packaging, same condition as sold, with all cables, power supplies, documentation, et cetera. Please refer to our Reseller Terms for additional information regarding exchanges or credits
– Products for exchange exclude any “Special Request Items“ which cannot be returned under any circumstances, unless faulty.
– If items are credited, it will be at the lesser value between selling price and current market price, and in addition, handling fees specified in the points above will apply.
– The Tech Domain will request copies of original invoice documents when a Product is older than 24 (twenty-four) months. Products will not be tested, repaired or replaced until such documentation has been received.
– The user has the responsibility to maintain Products within their manufacturer guidelines (misuse, not maintained regularly, et cetera), where if not done, any applicable warranty may be voided.
– The user hereby agrees that any item handed in for repair may be sold by The Tech Domain to defray the cost of such repairs if the item remains uncollected within 30 (thirty) days of the repairs being completed and customer notified of completion.